privacy policy

Introduction

  • This policy outlines how The Plucky Jester (TPJ) collects, uses, stores, and protects your Personal Information.
  • Personal Information is any information or opinion that identifies an individual.
  • It is based on the Australian Privacy Principles (APPs) and is aligned with global best practices for data privacy.

Information Collected

  • Information on pages visited, devices used and referrer are collected. Note that this information is separated from personally identifying information.
  • If you are a subscriber to the newsletter associated with thepluckyjester.com domain, your email address will be stored. In some cases, a first name and last name will be stored too.
  • Payment information is collected and passed to payment gateways (e.g., PayPal, Stripe). This includes information needed to process payments such as email address, purchase total, and billing information.

How Your Information Is Used

  • To improve your experience as a user.
  • To provide users with access to TPJ products or services.
  • To ensure the security of platform.
  • To share relevant information through the newsletter.
  • To process payments.
  • To track user progress in courses.
  • To personalise user experience on the TPJ website through cookies.
  • To respond to inquiries and provide support.

Data Retention

  • Your personal data is retained only as needed to provide TPJ services.
  • Reasonable steps will be taken to destroy or permanently de-identify any Personal information once it is no longer needed.
  • Client files will be kept for a minimum of 7 years.

Data Sharing

  • Personal information is not shared with third parties unless required by law or with your explicit consent.
  • Data is shared with payment gateways (e.g. PayPal, Stripe) to process payments. Please see their privacy policies for details.

User Rights

  • You have the right to access, rectify, or erase your personal information.
  • You can limit or object to the processing of your data.
  • You can request an exported file of the personal data held about you.
  • You can request the erasure of any personal data held about you, except for data that is obliged to be kept for administrative, legal, or security purposes.
  • You may unsubscribe from TPJ mailing/marketing lists at any time by clicking the unsubscribe link or emailing joey@thepluckyjester.com
  • You may be charged an administrative fee for a copy of your Personal Information.
  • To protect your Personal Information, you will need to provide sufficient identification before it is released.

Data Security

  • Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
  • For security purposes, these methods will not be disclosed.

Cookies

  • The website uses cookies to improve your experience.
  • Cookies help to recognise you on future visits and enhance the functionality of the website.
  • You can choose to disable cookies through your browser.
  • Temporary cookies are set to determine if your browser accepts cookies.

Embedded Content

  • Content on this site may include embedded content from other websites.
  • Embedded content behaves as if you have visited the other website.
  • These websites may collect data, use cookies, embed third-party tracking, and monitor your interaction with their content.

Newsletter Subscribers

  • If you subscribe to the newsletter, you may receive emails from TPJ.
  • TPJ will send only emails you have signed up to receive or that relate to TPJ services.
  • TPJ uses Email Octopus to track opens and clicks on emails to improve newsletter content.

Policy Updates

  • This policy may change from time to time and is available on thepluckyjester.com.
  • TPJ will update the website accordingly when policy changes occur.

Contact Information